Our Policies

Application Policy

Download the pdf here.

You can either apply online or contact Natalie on natalie@heronsquare.co.za or 073 1398263.

Applying online is an easy and simple process and shouldn’t take longer than 3 minutes. If you have any difficulty, please do not hesitate to contact us.

STEP 1: To make an application, simply log onto our website and select the APPLY NOW button at the top right of the screen.

STEP 2: Enter in your details on the online application form.

STEP 3: Once you have entered in your details and submitted your application, our team will review and respond to you via email. (Please note: no money needs to be paid up till this stage).

STEP 4: If your application is successful, we will send you the Lease Agreement along with a pro-forma invoice for your deposit.

STEP 5: Kindly return the Lease Agreement signed in full by the tenant (student) as well as guarantor, along with the proof of payment for the Deposit. Please remember to attach copies of ID’s for both the tenant (student) and guarantor. The Heron Square Allocation Policy is on a first come, first serve basis. The Deposit will need to be paid as well as the Lease Agreement signed before your room is confirmed.

Please note: the payment needs to reflect on our side before the booking is confirmed.

Allocation Policy

Our Allocation Policy is on a first come first serve basis.
The deposit will need to be paid in full as well as the lease signed before your room is confirmed.

Deposit/Refund Policy

Download the pdf here.

Heron Square shall hold the Deposit throughout your stay as security for your obligation under the Lease Agreement.
The Deposit is refundable at the end of the period of your stay provided that the conditions below are met:

1. The Tenant and Heron Square Team member have conducted an outgoing inspection. If the Tenant did not attend this inspection, Heron Square may complete this inspection to determine if any damage was caused by the tenant.

2. The deposit may be applied to any amounts the tenant owes in terms of the Lease such as maintenance, cleaning, lost keys etc.