Frequently Asked Questions

Applying

My Online Application

Applying online is an easy and simple process and shouldn’t take longer than 3
minutes. If you have any difficulty, please do not hesitate to contact us.

STEP 1:To make an application, simply log onto our website and select the APPLY NOW button at the top right of the screen.

STEP 2:Enter in your details on the online application form.

STEP 3:Once you have entered in your details and submitted your application, our team will review and respond to you via email.(Please note, no money needs to be paid up till this stage)

STEP 4:If your application is successful, we will send you the Lease Agreement along with a pro-forma invoice for your deposit.

STEP 5:Kindly return the Lease Agreement signed in full by the tenant (student) as well as guarantor, along with the proof of payment for the Deposit. Please remember to attach copies of ID’s for both the tenant (student) and guarantor.

The Heron SquareAllocation Policy is on a first come, first serve basis.

The Deposit will need to be paid as well as the Lease Agreement signed before your room is confirmed. Please note, the payment needs to reflect on our side before the booking is confirmed.

I would like to view the property

Please contact Natalie to make a booking. She will take you on a viewing of
our apartments and facilities. If you are out of town, she can send you a
detailed Property Description plus Video link of the property you wish to see.
Please find her details on the contact page.

The Lease Agreement

The Lease Agreement is for a period of 12 months or could be for a shorter
period. Please contact Natalie so we can email you a copy.

I would like to request a specific room

Yes, you may be able to choose a specific room.

I would like to share an apartment with my friend. Is this possible?

Yes, you may choose your roomie! Be sure to let a Heron Square Manager know well in advance or contact Natalie.

Will I be notified of your receipt of my application?

You will receive an e-mail notification to confirm your application has been received. If you do not receive a confirmation email, please contact Natalie.

Will I be informed that a room has been allocated to me?

Rooms will be allocated according to our Allocation Policy and we will inform
you via e-mail of your unit number.

Room Allocation Policy

The Rooms are allocated on a first come, first serve basis. Priority will be
given to students who currently stay in the building

Arriving and checking in

Your check-in date will be stipulated in the Lease Agreement. It is usually on
the 1st of January and 1 st of February each year.

To whom & where do I go to check in on the date of my arrival?

You can contact Natalie to arrange check-in.

Accessing my room

When you arrive at Check-in, we will issue you with a set of keys for your
apartment/room.

My bedroom inventory

You will find the following in your bedroom.

  •  Bed, mattress and mattress protector
  • Built-in cupboards
  •  Blinds / curtains
  •  Study Desk and chair

What do I need to bring with me?

We have listed a few items as a guideline;

  • Linen
  • Duvet
  • Pillow
  • Extra Blankets
  • Toiletries and Towels

General

House rules

It is important to be mindful of the Heron Square House Rules, which are
designed to create a harmonious, respectful and safe community.
House Rules will be printed and displayed in all apartments.

Smoking in my room

You may not smoke in your room or any part of the building. You may only
smoke at the designated outside smoking areas. There will be fines issued to
those persons who are caught smoking in non-smoking areas.

Rules regarding noise

Yes, there is a no noise policy after 10pm.

Inviting friends over

Yes, you are more than welcome to invite friends over, but remember that you
are responsible for them and they must adhere to the Heron Square House
Rules

Friends or family sleeping over

No, neither friends nor family may sleep over and no one can stay or sleep
over in your room when you are not there.

WI-FI

Yes, all tenants have UNLIMITED high-speed free Wi-Fi. We know how important it is to be connected.

Reporting maintenance issues

Please report any maintenance issues in your room/apartment as soon as
possible to Gilbert. We will get it fixed by our permanent maintenance team.

Are there room inspections?

Yes there are. Heron Square is responsible for the apartments that are being
let to you and it is important that they have peace of mind that all apartments
are being checked regularly and maintained well.

Checking Out

When am I required to check out?

You will be required to check out only if you are not staying for the following year.
Your check out date will be stipulated in the Lease Agreement. This is usually at the end of December/January.

Am I required to schedule an outgoing inspection?

Yes. You will need to schedule an outgoing inspection with your Heron Square Manager.

Do I need to attend an outgoing inspection?

Yes. You do need to attend this inspection. We need to ensure that your room is in the same condition it was before you moved in. Any costs will be deducted from your deposit.

Leaving my belongings in my room when I'm on holiday

You may leave your belongings in your room when away on holiday. Please make
sure your room/apartment is locked and please notify the Heron Square Manager that you will be going home for the holidays.

When will I recieve my deposit refund?

Your deposit will be refunded within 14 business days, provided the conditions set out in the Deposit Refund Policy have been met. Please see ‘Policies’ for more
information.

Safety

Is Observatory a safe area?

The area is covered by OSS security, which Heron Square has initiated with other
landlords in the area. This offers 24 hour foot patrol security.

Tips to stay safe

Do not walk alone at night in quiet streets. This increases the risk of having a
security related incident.
Ensure the house is locked and all exterior facing windows are closed at night.
If a suspicious person or car is noticed, ensure to get a detailed clothing description or description of the vehicle including : Reg Plate, Color, make, model, new or old.

Safety contact numbers

After Hours Benji will be available to attend to any issues. He has direct
communications with all medical services as well as police, law enforcement and Metro Police. He will ensure that you get a prompt response from the necessary parties involved.

  • BENJI SCHAFFER, HERON 24/7 AND MEDICAL – 078-680-3384
  • AMBULANCE – 10177
  • FIRE AND RESCUE – 021-535-1100
  • ER24 – 084 124
  • NETCARE 911 – 082-911
  • COMMUNITY MEDICS (FREE) – 087-230-0404
  • POLICE – 10111
  • RAPE CRISIS – 021-447-9762
  • SUICIDE HELPLINE- 0800-567-567
  • RONDEBOSCH MEDICAL CENTER – 021-680-5920
  • VINCENT PALLOTTI HOSPITAL – 021-506- 5111

Applying

My Online Application

Applying online is an easy and simple process and shouldn’t take longer than 3
minutes. If you have any difficulty, please do not hesitate to contact us.

STEP 1:To make an application, simply log onto our website and select theAPPLY
NOWbutton at the top right of the screen.

STEP 2:Enter in your details on the online application form.

STEP 3:Once you have entered in your details and submitted your application, our
team will review and respond to you via email.(Please note, no money needs to be paid
up till this stage)

STEP 4:If your application is successful, we will send you the Lease Agreement
along with a pro-forma invoice for your deposit.

STEP 5:Kindly return the Lease Agreement signed in full by the tenant (student) as
well as guarantor, along with the proof of payment for the Deposit. Please
remember to attach copies of ID’s for both the tenant (student) and guarantor.

The Heron SquareAllocation Policy is on a first come, first serve basis.

The Deposit will need to be paid as well as the Lease Agreement signed before your
room is confirmed. Please note, the payment needs to reflect on our side before the
booking is confirmed.

I would like to view the property

Please contact Natalie to make a booking. She will take you on a viewing of
our apartments and facilities. If you are out of town, she can send you a
detailed Property Description plus Video link of the property you wish to see.
Please find her details on the contact page.

The Lease Agreement

The Lease Agreement is for a period of 12 months or could be for a shorter
period. Please contact us so we can email you a copy. link to
Natalie@heronsquare.co.za

I would like to request a specific room

Yes, you may be able to choose a specific room.

I would like to share an appartment with my friend. Is this possible?

Yes, you may choose your roomie! Be sure to let Heron Square Manager know well in
advance or send Natalie an email. link to Natalie@heronsquare.co.za

Will I be notified of your receipt of my application?

You will receive an e-mail notification to confirm your application has been
received.

Will I be informed that a room has been allocated to me?

Rooms will be allocated according to our Allocation Policy and we will inform
you via e-mail of your unit number.

Room Allocation Policy

The Rooms are allocated on a first come, first serve basis. Priority will be
given to students who currently stay in the building

Arriving and checking in

Your check-in date will be stipulated in the Lease Agreement. It is usually on
the 1st of January and 1 st of February each year.

To whom & where do I go to check in on the date of my arrival?

You can contact Natalie to arrange check-in.

Accessing my room

When you arrive at Check-in, we will issue you with a set of keys for your
apartment/room.

My bedroom inventory

You will find the following in your bedroom.

 Bed, mattress and mattress protector

4

 Built-in cupboards
 Blinds / curtains
 Study Desk and chair

What do I need to bring with me?

We have listed a few items as a guideline;

Linen, Duvet, Pillow, Extra Blankets, Toiletries and Towels

General

House rules

It is important to be mindful of the Heron SquareHouse Rules, which are
designed to create a harmonious, respectful and safe community.
House Rules will be printed and displayed in all apartments.

Smoking in my room

You may not smoke in your Room or any part of the Building. You may only
smoke at the designated outside smoking areas. There will be fines issued to
those persons who are caught smoking in non-smoking areas.

Rules regarding noise

Yes, there is a no noise policy after 10pm.

Inviting friends over

Yes, you are more than welcome to invite friends over, but remember that you
are responsible for them and they must adhere to the Heron Square House
Rules

Friends or family sleeping over

No, neither friends nor family may sleep over and no one can stay or sleep
over in your room when you are not there.

WI-FI

Yes, all tenants have UNLIMITED high-speed free Wi-Fi. We know how important it is to be connected.

Reporting maintenance issues

Please report any maintenance issues in your room/apartment as soon as
possible to Gilbert. We will get it fixed by our permanent maintenance team.

Are there room inspections?

Yes there are. Heron Square is responsible for the apartments that are being
let to you and it is important that they have peace of mind that all apartments
are being checked regularly and maintained well.

Checking Out

When am I required to check out?

You will be required to check out only if you are not staying for the following year.
Your check out date will be stipulated in the Lease Agreement. This is usually at the end of December/January.

Am I required to schedule an outgoing inspection?

Yes. You will need to schedule an outgoing inspection with your Heron Square
Manager.

Do I need to attend an outgoing inspection?

Yes. You do need to attend this inspection. We need to ensure that your room is in the same condition it was before you moved in. Any costs will be deducted from your deposit.

Leaving my belongings in my room when I'm on holiday

You may leave your belongings in your room when away on holiday. Please make
sure your room/apartment is locked and please notify the Heron Square Manager that you will be going home for the holidays.

When will I recieve my deposit refund?

Your deposit will be refunded within 14 business days, provided the conditions set out in the Deposit Refund Policy have been met. Please see ‘Policies’ for more
information.

Safety

Is Observatory a safe area?

The area is covered by OSS security, which Heron Square has initiated with other
landlords in the area. This offers 24 hour foot patrol security.

Tips to stay safe

Do not walk alone at night in quiet streets. This increases the risk of having a
security related incident.
Ensure the house is locked and all exterior facing windows are closed at night.
If a suspicious person or car is noticed, ensure to get a detailed clothing description or description of the vehicle including : Reg Plate, Color, make, model, new or old.

Safety contact numbers

After Hours Benji will be available to attend to any issues. He has direct
communications with all medical services as well as police, law enforcement and Metro Police. He will ensure that you get a prompt response from the necessary parties involved.
 BENJI SCHAFFER, HERON 24/7 AND MEDICAL – 078-680-3384
 AMBULANCE – 10177
 FIRE AND RESCUE – 021-535-1100
 ER24 – 084 124
 NETCARE 911 – 082-911
 COMMUNITY MEDICS (FREE) – 087-230-0404
 POLICE – 10111
 RAPE CRISIS – 021-447-9762
 SUICIDE HELPLINE- 0800-567-567
 RONDEBOSCH MEDICAL CENTER – 021-680-5920
 VINCENT PALLOTTI HOSPITAL – 021-506- 5111